At Robin & I, we aim to make your shopping experience smooth and reliable. Please read the details below regarding our delivery process and returns policy.

Delivery

Courier Partner: All orders are delivered through our trusted delivery partner, The Courier Guy.
Delivery Fee: Delivery fees will be calculated at checkout by The Courier Guy.
Delivery Timeframes: Orders are typically dispatched within 2–4 business days. Delivery times may vary depending on your location and courier availability.
Order Tracking: Once your order has been shipped, you will receive tracking details via email or SMS to monitor your delivery.
Delays: While we strive for timely deliveries, Robin & I is not responsible for delays caused by the courier service, public holidays, or unforeseen circumstances.

Returns & Exchanges

• Eligibility: Returns are accepted within 14 days of receiving your order. Items must be unused, unworn, and in their original packaging with all tags attached.
• Process: To initiate a return, please contact us at info@robinani.co.za with your order number and reason for return.
  Refunds: Once we receive and inspect your return, refunds will be processed to your original payment method. Delivery fees are non-refundable.
• Exchanges: If you wish to exchange an item, please notify us when initiating your return. Exchanges are subject to product availability.
• Return Shipping: Customers are responsible for the cost of returning items to us, unless the product is faulty or incorrect.

Faulty or Incorrect Items

In the rare case that you receive a faulty or incorrect item:

• Please notify us within 7 days of receiving your order.
• We will cover the return shipping cost and either replace the item or issue a full refund, depending on your preference.

Contact Us

For delivery or returns assistance, please reach out to our support team: info@robinani.co.za